POSITION SUMMARY:

Provides direct, compassionate, and empathetic care to individuals served with behavioral health needs which includes observing and monitoring individuals' served behavior; supporting individuals served with activities of daily living (ADL); supporting other staff to ensure individuals served participate in prescribed treatment and activities, leading activity groups and community meetings, admitting and orienting individuals served to the program and assuring all program tasks are completed properly.

JOB REQUIREMENTS:

• Must have a High school Diploma or GED
• Must be able to lift and carry up to 50 lbs of dead weight
• Must have excellent interpersonal skills?

POSITION RESPONSIBILITIES:

• Partner with team members to de-escalate individuals' served behaviors.
• Supporting individuals served in achieving optimal wellness in a therapeutic environment.
• Maintain the safety and security of the program through observing the individuals served behavior and through detailed screenings and searches.
• Accurate and timely completion of required chart documentation
• Provide appropriate nutrition based on the individuals served dietary needs.

EMPLOYMENT ENVIRONMENT AND TASKS:

• A secure facility that provides an inpatient treatment program for those experiencing a mental health emergency needing 24-hour care in a safe supportive environment.
• Must be capable of lifting 50 pounds of dead weight alone.
• May be required to stand for an extended period and/or for the entire work shift.
• Maintains confidentiality and remains calm under stressful situations.
• Managing and organizing the continuous workflow of the unit and workspace, including the cleanliness of the environment.
• Inpatient behavioral health care setting. Fast-paced team approach. Multi-tasking. Requires above-average time management skills.
• The ability to take direction and guidance in a respectful manner from managers and supervisors.
• The ability to follow our code of conduct and to interact in a respectful, professional manner in a teamwork setting.

COMPLIANCE RESPONSIBILITIES INCLUDE:

• Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency and department.
• Completes administrative functions and data entry timely and accurate.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff and, general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers' expectations.

FISCAL RESPONSIBILITIES INCLUDE:

• Effective, efficient use of agency resources, systems, equipment, and processes.
• Continuous focus on cost savings initiatives across the responsibilities and deliverables.
• Effective use of time management to avoid overtime and budgetary issues.