POSITION SUMMARY:

Provides advocacy, coordination and continuity of evidence-based care for individuals and families in need through a collaborative process of triage, assessment, planning, and communication. Participates as a member of a multidisciplinary treatment team. Reports to the unit/department supervisor.

QUALIFICATIONS:

Bachelor's degree in a Human Services related discipline and at least 1 year experience in the mental health field. (Child welfare programs require 2 years experience with at risk populations and a child welfare certification. ) Ability to read, analyzes, and interprets clinical records, procedures, or governmental regulations. Ability to write reports and document clinical activities and effectively communicate verbally with, provide information to, and respond to questions from managers, patients, service providers, managed care entities, family members, and other stakeholders.

PHYSICAL DEMANDS:

Abilities in reaching, bending, talking, fingering, sitting, carrying, standing, grasping, fine hand coordination, ability to hear, ability to read and write, and the ability to remain calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus. Must be capable of lifting 50 pounds of dead weight alone. May be required to complete standing presentations.

WORK ENVIRONMENT:

High-paced, collaborative team performance with the emphasis on critical thinking and decision-making with guidance from program supervisor/manager. Climate controlled office environments with frequent exposure to clients. Some programs may require traveling within Hillsborough County via personal vehicle or agency vehicle to facilitate in-home client services or onsite clinical programs in a variety of socioeconomic neighborhoods.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Completion of thorough assessments and coordination of community resources based on patient needs as per program requirements.
• Complete all clinical and administrative documentation based on established timelines as per program requirements.
• Communicate effectively and maintain cooperative relationships with internal and external resources.
• Develop service plans, treatment plans and/or aftercare plans with clear goals and objectives as per program requirements.
• Maintain efficient workflow management and organization as per program requirements.
• Maintain proficient quality of clinical documentation as per program requirements.
• Other duties as assigned or needed as per program requirements.

COMPLIANCE RESPONSIBILITIES INCLUDE:

• Adheres to all applicable federal, state, local, and company maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency and department.
• Completes administrative functions and data entry timely and accurately.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff, general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers' expectations.

FISCAL RESPONSIBILITIES INCLUDE:

• Effective, efficient use of agency resources, systems, equipment and processes.
• Continuous focus on cost savings initiatives across the responsibilities and deliverables.
• Effective use of time management to avoid overtime and budgetary issues.