ESSENTIAL RESPONSIBILITIES

• Identify, schedule and staff calendar of Outreach activities for Ibis ensuring coverage of all counties served.
• Ensure that Outreach team follows established schedule and meet daily, weekly and monthly productivity goals.
• Interviewing, hiring, and delegation of responsibilities to staff.
• Participate in or facilitate team meetings.
• Demonstrates a clear understanding of funding sources and delegation of grant funding in accordance with Outreach program operations.[KN1]
• Operate[AH2] [KN3] Ibis Outreach motor vehicles within the parameters of the program's guidelines.
• Work with Transportation Coordinator and Facilities Manager to ensure that Ibis Outreach Mobile Units are ready and available for scheduled events.
• Ensure that Outreach events that include Ibis Outreach Mobile Unit are properly staffed and supported.
• Review and submit all pertinent incident reports in a timely manner.
• Ensure that team follows Agency policy and procedures in managing Outreach events and that incidents that occur at events are properly communicated to Program Manager following Ibis's existing protocols.
• Facilitate intervention care, including screening and testing for HIV/Hep-C.
• Adherent to client rights as defined by DCF standards.
• Maintain the highest standards in ethical conduct and confidentiality.
• Maintain clinical records in accordance with Agency standards.
• Follow all established Agency policies and procedures.
• Sustain a positive, caring, supportive, and recovery-oriented environment.

• BA degree required; MA degree preferred.
• Requires individuals to be at least 21 years of age or older to be a listed driver with the organization, as well as valid Florida driver's license and current vehicle insurance coverage.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or scheduled form.

STANDARD OF PERFORMANCE

• Adhere to all applicable federal, state, local, and company standards for compliance, ethics, and policies related to the administration and delivery of agency services.
• Meet deadlines, requirements, and expectations as established by the supervisor, agency, and department. Provide oversight, auditing, and reporting as needed.
• Complete administrative tasks and data entry accurately and on time.
• Deliver exceptional customer service in all communications and interactions with staff and the public.
• Maintain confidentiality and remain calm under pressure.
• Assist staff by providing support in all areas of functional responsibility in a courteous and supportive manner.
• Exhibit servant leadership qualities and strive to exceed customer expectations.
• Utilize agency resources, systems, equipment, and processes effectively and efficiently.
• Continuously focus on cost-saving initiatives in all responsibilities and deliverables.
• Manage time effectively to avoid overtime and budgetary issues.

WORK ENVIRONMENT

This role is primarily community-based, with 70% dedicated to engaging with the general public and 30% centered on office-based administrative responsibilities. Community settings may include hours spent outdoors in various conditions. Frequent exposure to clients; interface with community agencies as appropriate; events in a variety of socioeconomic neighborhoods; hospital-based environment with direct exposure to clients. Fast paced. Multi-tasking requires above-average time management skills. Team approach.