The Patient Enrollment Specialist will be responsible for providing excellent customer service and patient services to our clients in crisis. Primary responsibilities include data collection, entry, tracking and reporting, enrollment in various services, scheduling, and general administrative tasks such as filing, scanning, answering phones, etc. General front desk environment with heavy patient interaction.

BENEFITS

• Health, dental, vision, and life insurance options
• 401K retirement option to participate in with employer match
• PTO + paid holidays annually
• Employee Life Insurance paid for by Ibis Healthcare
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Company Discount Perks!

QUALIFICATIONS

• Minimum of High School Diploma or general education degree (GED). 
• Must be able to type 35 wpm, read, write, comprehend verbal and written instructions, file alphabetically and use office machines. 
• Ability to communicate effectively with, provide information to, and respond to questions from employees, clients, visitors and all outside providers.

FUNCTIONAL RESPONSIBILITIES

• Process intake and orientation for new patients to include entry of demographic information into EHR, obtaining medical records, signing consents, collecting and verifying income, subsidy, and insurance eligibility, and directing additional resources as necessary.
• Process incoming and outgoing mail, notifying staff about mail arrival as appropriate.
• Maintain office appearance, bulletins, and supplies, ordering additional materials as necessary.
• Prepare and maintain various tracking logs to include, but not be limited to: pre- and post-orientation, visitor sign-in, transportation, no-show discharges, Children's Board, EHR appointment groups, and weekly census updates.
• Prepare, maintain, and break down patient and/or administrative files and scan as needed.
• Prepare and submit various reports as required.
• Coordinate patient scheduling for providers 
• Complete patient enrollment in various supportive services to include, but not be limited to, insurance-based transportation benefits, insurance and healthcare enrollment, voter registration, etc.
• Facilitate and maintain Medicaid and insurance eligibility, verifications, pre-certifications, and authorizations.
• Collect, track, and process co-pays and money transactions for patient payments, complete fee agreements, reconcile patient accounts and fees, and facilitate financial drops.
• Maintain general correspondence to include creation of admission, screening, and discharge notes in the EHR.
  

CUSTOMER SERVICE RESPONSIBILITIES

• Maintain presence at front desk to include, but not be limited to: greet patients and visitors, answer phones, provide program information, and direct to appropriate resources.
• Sustain a positive, caring, supportive, and recovery-oriented environment.

PHYSICAL DEMANDS AND PROFICIENCIES

• Regularly required to sit at desk for extended periods of time; eye hand and finger dexterity, handle, or feel objects or controls; and talk or hear. Occasionally required to stand; walk; reach with hands and arms; and stoop or crouch. 
• Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Ability to read and interpret reports and documents. 
• Ability to respond to inquiries or complaints. Ability to write and conform to prescribed style and format. Ability to follow an extensive variety of instructions and deal with several pre-determined variables. 
• Knowledge of MS Office (Word, Excel, and Outlook) and various computer applications required.