The Patient Enrollment Specialist provides excellent customer service and patient services to include data collection, entry, tracking, and reporting, enrollment in various services, scheduling, and general administrative tasks such as filing, scanning, answering phones, etc. As a PRN, the Patient Enrollment Specialist will have the flexibility to work on as needed basis to support front office operations.

QUALIFICATIONS:

• Minimum of a high school diploma or a general education degree (GED). Must be able to type 35 wpm, read, write, comprehend verbal and written instructions, file alphabetically, and use office machines.
• Possess effective communication skills to correspond with internal staff, customers, clients, visitors, and external providers and community partners on services provided, assistance, and resource details. Strong ability to maintain professionalism in stressful situations with resourceful resolutions according to standard operating procedures.
• Ability to read and interpret reports and documents, as well as write and conform to the prescribed style and format.
• Ability to follow an extensive variety of instructions and deal with several pre-determined variables. Knowledge of MS Office (Word, Excel, and Outlook) and various computer applications required.

RESPONSIBILITIES:

• Maintain presence an active presence at Ibis Healthcare front desk to include but not be limited to greeting patients and visitors, answering phones, providing program information, and directing appropriate resources.
• Process incoming and outgoing mail, notifying staff about mail arrival as appropriate.
• Maintain office appearance, bulletins, and supplies, ordering additional materials as necessary.
• Prepare and maintain various tracking logs, including, but not limited to, pre- and post-orientation, visitor sign-in, transportation, no-show discharges, Children's Board, EHR appointment groups, and weekly census updates.
• Prepare, maintain, and break down patient and/or administrative files and scan as needed.
• Prepare and submit various reports as required.
• Coordinate patient scheduling for Ibis Healthcare providers
• Process intake and orientation for new patients to include entry of demographic information into EHR, obtaining medical records, signing consents, collecting and verifying income, subsidy, and insurance eligibility, and directing additional resources as necessary.
• Complete patient enrollment in various supportive services to include, but not be limited to: insurance-based transportation benefits, insurance and healthcare enrollment, voter registration, etc.
• Facilitate and maintain Medicaid and insurance eligibility, verifications, pre-certifications, and authorizations.
• Collect, track, and process co-pays and money transactions for patient payments, complete fee agreements, reconcile patient accounts and fees, and facilitate financial drops.
• Maintain general correspondence to include creation of admission, screening, and discharge notes in the EHR.
• Sustain a positive, caring, supportive, and recovery-oriented environment.
• The ability to comply with equal employment opportunity requirements.
• The ability to comply with a workplace of dignity and respect.
• The ability to take direction and guidance respectfully from managers and supervisors.
• The ability to follow the code of conduct and to interact in a respectful, professional manner in a teamwork setting.