Minimum of high school diploma or general education degree (GED).
Completed a Medical Assistant program from an accredited institution; holds current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credentials.
Must be able to, read, write, comprehend verbal and written instructions, file alphabetically and use office machines.
Ability to communicate effectively with, provide information to, and respond to questions from employees, clients, visitors and all outside providers.
Minimum of (2) years' experience in an MA role.
Ability to navigate and enter data into an electronic health record.
Proficiency in Microsoft Word and Excel.
Basic knowledge of medical terminology and procedures.
WORK ENVIRONMENT:
General climate-controlled health care setting.
Most work completed while seated at desk using standard office equipment.
Interface with patients in an outpatient or acute care inpatient environment.
Fast paced. Multi-tasking requiring above average time management skills. Team approach.
ESSENTIAL FUNCTIONS INCLUDE:
Responsible for knowing and following all clinical policy and procedure and accreditation requirements including documentation of all patient information accurately and timely into EHR.
Complete intake interview for new and returning patients.
Participates in daily huddles; works with care team to ensure pre-visit preparation including culturally and linguistically appropriate services.
Prepare patients for medical exams consistent with reason for visit; assist provider with exams, as requested.
Perform related duties necessary to ensure quality patient care as requested by supervisor, including addressing barriers to care when the patient has not met treatment goals.
Process all tasks, route task appropriately in a timely manner.
Administer adult and pediatric vaccines at the direction of a provider, following established protocols and immunization schedules.
Clean and stock exam rooms, disinfect exam room tables, treatment and lab surfaces daily; empty, bag and remove all biohazard waste from clinical area
COMPLIANCE RESPONSIBILITIES INCLUDE:
Adheres to all applicable federal, state, local, and company maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
Meets deadlines, requirements, and expectations as established by the supervisor, agency and department.
Completes administrative functions and data entry timely and accurately.
CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:
Provides exceptional customer service in all communications and interactions with staff, general public.
Maintains confidentiality and remains calm under stress.
Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
Maintains and exhibits servant leadership qualities and exceeds customers' expectations.
