QUALIFICATIONS:

• Minimum of high school diploma or general education degree (GED).
• Completed a Medical Assistant program from an accredited institution; holds current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credentials.
• Must be able to, read, write, comprehend verbal and written instructions, file alphabetically and use office machines.
• Ability to communicate effectively with, provide information to, and respond to questions from employees, clients, visitors and all outside providers.
• Minimum of (2) years' experience in an MA role.
• Ability to navigate and enter data into an electronic health record.
• Proficiency in Microsoft Word and Excel.
• Basic knowledge of medical terminology and procedures.

WORK ENVIRONMENT:

• General climate-controlled health care setting.
• Most work completed while seated at desk using standard office equipment.
• Interface with patients in an outpatient or acute care inpatient environment.
• Fast paced. Multi-tasking requiring above average time management skills. Team approach.

ESSENTIAL FUNCTIONS INCLUDE:

• Responsible for knowing and following all clinical policy and procedure and accreditation requirements including documentation of all patient information accurately and timely into EHR.
• Complete intake interview for new and returning patients.
• Participates in daily huddles; works with care team to ensure pre-visit preparation including culturally and linguistically appropriate services.
• Prepare patients for medical exams consistent with reason for visit; assist provider with exams, as requested.
• Perform related duties necessary to ensure quality patient care as requested by supervisor, including addressing barriers to care when the patient has not met treatment goals.
• Process all tasks, route task appropriately in a timely manner.
• Administer adult and pediatric vaccines at the direction of a provider, following established protocols and immunization schedules.
• Perform screening tests; safely and accurately draw blood; complete standing orders.

• Clean and stock exam rooms, disinfect exam room tables, treatment and lab surfaces daily; empty, bag and remove all biohazard waste from clinical area

COMPLIANCE RESPONSIBILITIES INCLUDE:

• Adheres to all applicable federal, state, local, and company maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency and department.
• Completes administrative functions and data entry timely and accurately.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff, general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers' expectations.