The Team Lead performs administrative and clinical duties assigned for all patients. As a member of a care team, support goal achievement, organizational quality and patient centered care. Incorporate core organizational values of quality, respect, integrity, partnership and compassion in all activities and decisions. Comply with organizational policies, procedures, standards of care and related laws and regulations, including HIPAA, HRSA, OSHA and all accreditation agency regulations.

JOB BENEFITS

• Full Health/Dental/Vision/Disability Benefits, and 401(k) Matching
• Non-Profit Organization Student Loan Forgiveness
• Company Discount Program
• Compensation of pay commensurate with education level

FUNCTIONAL RESPONSIBILITIES  

• Responsible for knowing and following all clinical policy and procedure and accreditation requirements including documentation of all patient information accurately and timely into EHR.
• Complete intake interview for new and returning patients.
• Participates in daily huddles; works with care team to ensure pre-visit preparation including culturally and linguistically appropriate services.
• Prepare patients for medical exams consistent with reason for visit; assist provider with exams, as requested.
• Perform related duties necessary to ensure quality patient care as requested by supervisor, including addressing barriers to care when the patient has not met treatment goals.
• Process all tasks, route task appropriately in a timely manner.
• Administer adult vaccines at the direction of a provider.
• Perform screening tests; safely and accurately draw blood; complete standing orders.
• Schedule patients for follow-up appointments based on established protocol, identified need and availability of appointments; follow-up with patients who must keep important appointments.
• Clean and stock exam rooms, disinfect exam room tables, treatment and lab surfaces daily; empty, bag and remove all biohazard waste from clinical area
• The ability to comply with equal employment opportunity requirements;
• The ability to comply with a workplace of dignity and respect;
• The ability to take direction and guidance in a respectful manner from managers and supervisors;
• The ability to follow our code of conduct and to interact in a respectful, professional manner in a teamwork setting.
• Monitor the schedule of all MAs and report call ins and/or other concerns to Manager in a timely manner.
• Schedule and monitor all health center daily/weekly work assignments.
• Assist the Supervisor with hiring protocols.
• Train all new MAs and provide written input to manager related to 90-day evaluation.
• Train all existing MAs on new/revised processes and follow up to ensure processes are sustained.

PHYSICAL DEMANDS:

Abilities include reaching, bending, talking, sitting, carrying, standing, grasping, fine hand coordination, hearing, reading, writing, and staying calm under stress. Must be able to reach with hands and arms, climb stairs, maintain balance, stoop, kneel, crouch, or crawl. Vision abilities required include close-up, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 50 pounds alone. May be required to give standing presentations involving speaking and listening to the audience. 

WORK ENVIRONMENT:

• General climate-controlled health care setting.
• Most work completed while seated at desk using standard office equipment.
• Interface with patients in an outpatient or acute care inpatient environment.
• Fast paced. Multi-tasking requiring above average time management skills. Team approach.

QUALIFICATIONS

• Minimum of high school diploma or general education degree (GED).
• Must be able to, read, write, comprehend verbal and written instructions, file alphabetically and use office machines.
• Ability to communicate effectively with, provide information to, and respond to questions from employees, patients, visitors, and all outside providers.
• Minimum of one year experience in an MA role.
• Ability to navigate and enter data into an electronic health record.
• Proficiency in Microsoft Word and Excel.
• Basic knowledge of medical terminology and procedures.
• Minimum (6) months supervisory experience.

COMPLIANCE RESPONSIBILITIES

• Adheres to all applicable federal, state, local, and company maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency and department.
• Completes administrative functions and data entry timely and accurately.
• Ensures compliance with AHCA, DOH, HRSA, and other regulatory entities.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff, general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers' expectations.
• Address and/or ensure patient concerns/complaints are addressed in a timely manner (within (2) business days).
• Act as a role model for other MAs and AAs (lead by example).

FISCAL RESPONSIBILITIES INCLUDE:

• Effective, efficient use of agency resources, systems, equipment, and processes.
• Continuous focus on cost savings initiatives across the responsibilities and deliverables.
• Effective use of time management to avoid overtime and budgetary issues.