QUALIFICATIONS:

High school diploma or equivalent required. Must be at least 21 years of age with a minimum of 2 years' experience transporting clients. Must be able to operate any Class 3 vehicles, such as sedan, van, or SUV. Experience in the mental health field or health care setting preferred. Must have the ability to communicate clearly and appropriately with patients, co-workers and visitors. Must have the ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Must have leadership skills. Must meet minimum requirements for providers with which agency contracts. Must have a reliable source of transportation, a valid Florida driver's license, a clean driving record, and automobile insurance.

PHYSICAL DEMANDS:

Abilities in reaching, bending, talking, fingering, sitting, carrying, standing, grasping, fine hand coordination, ability to hear, ability to read and write, and the ability to remain calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus. Must be capable of lifting 50 pounds of dead weight alone. May be required to stand for an extended period.

WORK ENVIRONMENT:

General climate-controlled health care setting. Most work completed entails driving, administering and managing documentation, coordinating scheduled transportation, and overseeing staff and agency vehicles to ensure efficient and compliant operations. Interface with clients in an outpatient or acute care inpatient environment. Fast paced. Multi-tasking requires above average time management skills. Team approach.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Provide direct supervision for the program staff and ensure training compliance.
• Interviews/hires prospective employees and orients them to program.
• Managing and organizing the continuous workflow of the workspace including the cleanliness and safety of the vehicles and workspace.
• Maintain general knowledge of agency services available for clients.
• Communicate effectively and maintain cooperative relationships with internal and external resources.
• Complete documentation and/or data entry per agency requirements.
• Managing necessary documentation for vehicle operation, maintenance, and billing.
• Other duties as needed per agency requirements.

COMPLIANCE RESPONSIBILITIES INCLUDE:

• Adheres to all applicable federal, state, local, and company maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Ensures compliance with managed care transportation contracts by submitting accurate documentation to support timely and correct billing of transportation services.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency and department.
• Completes administrative functions and data entry timely and accurately.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with clients, staff, and the general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers' expectations.

FISCAL RESPONSIBILITIES INCLUDE:

• Effective, efficient use of agency resources, systems, equipment and processes.
• Continuous focus on cost savings initiatives across the responsibilities and deliverables.
• Effective use of time management to avoid overtime and budgetary issues.