Position Details

Patient Enrollment Specialist-Team Lead

The Patient Enrollment Specialist, Team Lead is a professional position responsible for assisting with the daily operation of the program, supervision of direct service staff, and training and consultation. Reports to and functions under the direction, instruction, and supervision of the supervisor/program manager.

COMPANY BENEFITS

  • A mission-driven workplace that values equity and dignity
  • Health, dental, vision, and life insurance options
  • 401K retirement option to participate in with employer match
  • PTO + paid holidays annually
  • Employee Life Insurance paid for by Ibis Healthcare
  • Employee Assistance Program
  • Option to participate in supplemental group insurance plans at affordable rates.
  • Training, supervision, and career growth opportunities
  • Supportive team culture and leadership

POSITION REQUIREMENTS

  • Minimum of a high school diploma or equivalent with at least 1 year of supervisory experience (preferred), as well as experience in a high-volume patient program. 
  • Knowledge of managed care, billing, and insurance verification. Proficiency with computer applications, including Microsoft Word and Excel, and the ability to learn and use other computer software. 
  • Ability to effectively communicate verbally with, provide information to, and respond to questions from managers, clients, service providers, family members, and the public. Ability to establish and maintain positive interpersonal relationships required for proper functioning. 
  • Demonstrates skills to handle a variety of tasks and projects simultaneously. Ability to plan, organize, coordinate, and facilitate tasks and work assignments.

POSITION RESPONSIBILITIES

  • Provides direct supervision of assigned program staff and ensures training compliance. Supervises and/or coordinates direct service delivery of the reporting unit.
  • Directs the day-to-day operations of the assigned program staff, manages schedules, ensures efficient collection of client payments, and ensures all aspects of financial compliance.
  • Maintain cooperative relationships with internal and external programs and agencies.
  • Attend agency-wide, division, and program meetings, seminars, conferences, and workshops to maintain and enhance essential skills and knowledge.
  • Interviews/hires prospective employees and orients them to the program.
  • Assume administrative and supervisory duties in the supervisor's absence.
  • Performs other duties that are similar, related, or are a logical assignment to the job.

WORK ENVIRONMENT

General office, health care setting. Most work is completed while seated at the desk using standard office equipment. Fast paced. Multi-tasking requires above-average time management skills. Team approach.

PHYSICAL DEMANDS

Abilities include reaching, bending, talking, sitting, carrying, standing, grasping, fine hand coordination, hearing, reading, writing, and staying calm under stress. Must be able to reach with hands and arms, climb stairs, maintain balance, stoop, kneel, crouch, or crawl. Vision abilities required include close-up, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 50 pounds alone. May be required to give standing presentations involving speaking and listening to the audience.